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Cancellations and refunds

Last updated: 6 September 2026.

The PERSIK website does not take a paid order when you submit an enquiry form. An enquiry is a request for us to assess a possible project.

Before payment

For paid work, the scope, price, payment timing and any project-specific cancellation or refund terms are agreed in writing before work begins. Do not pay on the assumption that every project has the same cancellation window.

If a project is cancelled

The treatment of any payment depends on the written agreement, the work already performed and applicable law. Where PERSIK cannot provide agreed paid work, any amount paid for undelivered work is dealt with under that agreement and applicable law.

Statutory rights

Nothing on this page or in our website terms excludes rights or remedies that cannot lawfully be excluded. If a particular engagement is subject to mandatory consumer or other statutory protections, those protections continue to apply.

Questions

Before paying, ask info@persik.co.uk if the cancellation or refund position for the proposed scope is not clear.

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